Customer Service

I’m working on making a better team, but in the mean time I ask of YOU to understand that Fighter Diet is not a big company with tons of savvy workers. It’s basically a one woman thing here.

You can email me too with your questions about my products.

I receive a large number of emails. Please be patient when awaiting a response and rest assured that I will deal with your matter as soon as possible.

Want advice on what ebook you should invest in? Use this as guideline:

“I am interested in Fighter Diet (check all that apply):   Nutrition plan         And/Or       Workouts

I (check one):   am new to Fighter Diet       OR   Have used Fighter Diet

Calorie intake daily:

I lift this many days a week:

I lift heavy (yes or no):

I do cardio this many days a week:

My current weight is:

My height is:

My body fat % is (if known, plus how it was measured, please):

My goal is (weight loss/gain, competition, other fitness goals):

Any dietary restrictions?”

+ Current picture attached

For all consultation and recommendations, please read the disclaimer:

 Consult your physician or health care practitioner before beginning any nutrition, supplementation or exercise program.  Fighter Diet, Inc. (“Fighter Diet”) does not assume any liability for the information provided herein.  Any application of the recommendations or use of the information contained herein is at your discretion and sole risk, and you specifically waive any right to make any claim against Fighter Diet, its officers, directors, employees, agents or representatives as the result of the use of such information.

 All content and information contained herein is provided “as is” and Fighter Diet makes no guarantees whatsoever regarding the accuracy of the information provided.  To the fullest extent permissible by applicable law, Fighter Diet disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Under no circumstances shall Fighter Diet, its officers, directors, employees, agents or representatives, be liable to you or any third-party for any indirect, consequential, incidental, special or punitive damages, whether in contract or in tort, including negligence, arising in any way from the use of the information or the results of the use of the information provided herein. With respect to any third-party products or services described herein, any warranty provided in connection with such third-party products or services is provided solely by the third-party provider of such products or services and not by the publisher or Fighter Diet, its officers, directors, employees, agents or representatives.  The purchaser and/or user of the book, and any related materials, assumes total responsibility and risk for use of information contained herein and for any related products or services.      

The information contained herein has not been evaluated by the Food and Drug Administration nor is it intended to treat, diagnose or prevent any disease.

 All content contained herein is subject to copyrights owned by Fighter Diet, Inc. and other entities.  Any reproduction, retransmission, or republication of all or part of any information contained herein is expressly prohibited.  All other rights reserved.

© 2012 Fighter Diet, Inc. All Rights Reserved. Reproduction without permission prohibited.  

Customer testimonial below:

“Dear Pauline and Fighter Diet Staff,

 My computer crashed about a month ago. It was still under warranty so I sent it to the manufacturer. It was my hard drive that needed to be replaced. I lost all my Fighter Diet e-books…so I’m wondering if I send you my receipts, if you could re-send the books I have bought. I’m a little traumatized over losing everything. The following is just one of my orders.”

I sent 6 separate receipts for: FD Pyramid, FD Try It For A week, FD The Concept, FD Butt Bible, Cardio FD Style, Cardio for Leanness, Fat Loss By Mind Power, FD Badass Workouts, FD Extreme, FD Refeed System, FD Stretching, FDx2 Grain-Free, FDx2, FDx3, FDx2v2, FDx3v2, How to Get Ripped, Lean Mean Fight Machine, Look Good in a Tank Top, The Concept v4, Total Body workout… and every single one was in my in-box this morning. 

Most companies would have said a version of, “Too bad, so sad.” But, not only did Pauline and her Fighter Diet staff resend each and every one of my FD e-books, they did it so quickly and without hassle!!! 

 Pauline Nordin and her Fighter Diet staff don’t talk customer service, they DO customer service. Just tune in to the Fighter Diet facebook page on a daily basis and you will see Pauline and her staff here answering questions all day long. I am very thankful and grateful for the information I’ve received through Pauline’s wisdom, but also her genuine care, concern and tough-love approach, and now her customer service above and beyond the call of duty. ~Sally Hill-Dunn 

Fighter Diet Troubleshooting Downloads

***Links do not work in Internet Explorer***

Dear Fighter Diet Customer!

Let me explain a bit about the downloads and my ebooks.

When you purchase my ebooks through my website you get download links. These links sometimes say they are expired. IF they say that, please email me the receipt and I will send manually. Sometimes my email bounces because your email box is too small. Gmail is no problem.

The download links might say something went wrong in the browser, BUT look at downloads or on your desk top depending on your settings for downloads and you see the ebooks getting downloaded.

If your download links say not to be found, please forward me the receipt so I can add that product to my list of things that don’t work and bring to the web bureau…. Using netscape? You might need to momentarily lower your security settings for your computer to allow downloading.

When you get blank pages on your ebook it usually is due to an OLD version of adobe reader. You must download a fresh version! Since the ebooks were created at different time periods, some of them load excellently in older versions but others don’t.

If you don’t get your links, check the email address you LINKED to your PayPal account. That’s where they end up. If you put in another email address in your contact info, the links will still go to the account linked to PayPal.

If you made a purchase and didn’t receive links, you should email me the receipt. Don’t worry, I will not forget you. I am ONE person who does my customer service and if I am not there to serve you within that minute, have patience and I will get back to you.

Please do not try to solv the issues by posting on Facebook if you have not received your ebook. The reason is I might not see your message! Instead, please do email me at pauline@fighterdiet.com . I will help you retrieve the ebooks you purchased. I understand you want your ebooks instantly, so please double check your email address BEFORE you submit your order. Make sure no missing dots etc!

Thank you and I will keep on working to improve my web shop, trust me!

…………………………………………………………………………………………………………………………

Privacy Policy

FighterDiet™’s policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private.

In an effort to provide the best service to our clients, FighterDiet™ may periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices by sending an unsubscribe email to

Security

To ensure your shopping experience is safe and secure, our site is designed to work and integrate with PayPal e-commerce system. This ensures full encryption and keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24×7 to make sure that we are always open, safe and ready for shopping.

Returns

All sales are final. No returns.